Refund policy

Return & Refund Policy — Bernarda Sports

Last Updated: September 14, 2026

At Bernarda Sports, we take pride in the design, craftsmanship, and materials of our collections. If you are not entirely satisfied with your purchase, we are here to assist.

1. 14-Day Right of Withdrawal (EU & UK Statutory Rights)

In accordance with European Union consumer legislation and UK distance selling regulations, you are entitled to cancel or return your order within 14 calendar days of receiving your items, without providing any justification.

To exercise your statutory right of withdrawal, you must notify us of your decision prior to the expiration of the 14-day window by contacting our client care team at hello@bernardasport.com.

2. Return Eligibility & Conditions

To qualify for a return and complete refund, items must adhere to the following standards:

  • Garments must be unworn, unwashed, and free from any scent, perfume, markings, or signs of wear.

  • All original product tags, branded packaging, dust bags, and accessories must be intact and attached.

  • Items must be returned in their original condition and properly secured for transport.

Please note: For reasons of health protection and hygiene, items with damaged protective seals or evident personal use cannot be accepted for return or refund.

3. How to Initiate a Return

  1. Contact our support desk at hello@bernardasport.com with your order number, full name, and the specific items you wish to return.

  2. Our team will provide the appropriate return authorization and return shipping address corresponding to your region.

  3. Securely pack the items in their original protective packaging and dispatch the parcel via a tracked courier service.

Return shipping costs are the responsibility of the client, unless the product arrived damaged, defective, or incorrect.

4. Refunds & Processing Timeframes

Once your return is delivered to our fulfillment hub and inspected by our quality assurance team:

  • You will receive an email confirmation verifying receipt and approval status.

  • If approved, your refund will be processed automatically to your original payment method within 14 days from the date we receive the goods (or proof of return dispatch).

  • In accordance with EU regulations, standard outgoing delivery charges paid at purchase will be refunded if the order is returned in full. Express or priority shipping surcharges are non-refundable.

  • Processing times may vary depending on your financial institution or credit card provider (typically 3 to 7 business days).

5. Exchanges

The most efficient way to ensure you receive your desired size or item is to initiate a return for your current order and place a new purchase separately through our online store.

6. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival. If an item arrives damaged, defective, or does not match your invoice, notify us within 48 hours at hello@bernardasport.com with clear photographs of the fault. We will immediately arrange a complimentary replacement or full refund, covering all associated shipping costs.

7. Inquiries & Contact

For any queries regarding returns, refunds, or regional shipping inquiries across the United Kingdom, Switzerland, and the European Union, reach out directly to our team:

  • Official Inquiries: hello@bernardasport.com

  • Brand: Bernarda Sports